Privacy Policy

Last updated: 9 October 2025
Effective from: 9 October 2025

Welcome to PYDAN (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website www.pydan.in (“Site”) or make a purchase from us.

By using our Site or providing personal data, you agree to this Privacy Policy.

1. INFORMATION WE COLLECT

We collect the following types of information to provide you with a smooth, secure, and personalized shopping experience:

1.1 Personal Information

• Full Name
• Email Address
• Phone Number
• Billing Address
• Shipping Address
• Payment Information (processed securely through payment gateways; we do not store card details)
• Account Login Details

1.2 Non-Personal / Technical Information

Automatically collected via cookies, pixels, or analytics tools:

• Browser type, IP address, and device details
• Operating system and screen resolution
• Time and date of visits
• Pages viewed and time spent
• Referral source (e.g., search engines, ads, or social media)

1.3 Cookies and Tracking Technologies

We use cookies and similar tools to:

• Enable site functionality (shopping cart, login, checkout)
• Improve website performance and analytics
• Personalize user experience and show relevant offers

You may choose to disable cookies via your browser, but some features may not function properly.

2. HOW WE USE YOUR INFORMATION

• To process and fulfill your orders.
• To communicate order confirmations, shipping updates, and support responses.
• To send marketing or promotional messages (only with your consent).
• To improve our website, products, and services.
• To detect, prevent, and address fraud or security issues.
• To comply with applicable laws and regulations.

3. LEGAL BASIS FOR DATA PROCESSING (For GDPR Compliance)

• Consent: When you voluntarily provide data or subscribe to newsletters.
• Contract: To perform our agreement when you place an order.
• Legal Obligation: When we must comply with the law.
• Legitimate Interests: To analyze and improve services.

4. DATA SHARING AND DISCLOSURE

We value your privacy — your personal data is never sold. However, we may share it with trusted third parties strictly for operational purposes:

4.1 Service Providers

• Payment processors (e.g., Razorpay, PayPal, Stripe)
• Courier/shipping partners (e.g., Bluedart, Delhivery, Shiprocket)
• IT support, analytics, and marketing tools (e.g., Shopify, WordPress, Hostinger, Google Analytics, Meta Ads)

4.2 Legal and Regulatory Authorities

We may disclose information if required to:

• Comply with legal obligations or government requests
• Protect our rights, property, or safety

5. DATA RETENTION

• Order and transaction data: 7 years (for tax and audit purposes)
• Marketing data: Until you unsubscribe or withdraw consent
• Account data: Until you delete your account

Once no longer needed, your data is securely deleted or anonymized.

6. DATA SECURITY

We implement strong security measures:

• SSL encryption for all transactions
• Secure hosting and firewall protection
• Access restricted to authorized personnel only
• Periodic audits to ensure data integrity

Despite best efforts, no system is 100% secure. You share data with us at your own risk, but we continuously update systems to maintain safety.

7. YOUR RIGHTS

Depending on your location, you have the following rights:

• Access: Request a copy of your personal data.
• Correction: Update incorrect or incomplete data.
• Deletion: Request deletion of your personal data.
• Restriction: Limit how your data is used.
• Withdrawal of Consent: Opt out of marketing communications anytime.

To exercise any of these rights, email us at info@pydan.in.

8. CHILDREN’S PRIVACY

We do not knowingly collect or process personal information from individuals under 18 years of age. If such data is found, it will be deleted immediately.

9. EMAILS, MARKETING, AND COMMUNICATION

By providing your email or phone number, you consent to receive:

• Order updates and confirmations
• Marketing offers and new product launches

You can unsubscribe anytime via the “Unsubscribe” link in our emails or by contacting us directly.

10. THIRD-PARTY LINKS AND SERVICES

Our website may contain links to third-party sites (e.g., Instagram, Shopify, WordPress, Hostinger, payment gateways). We are not responsible for their privacy practices or content. Please review their privacy policies before interacting.

11. INTERNATIONAL DATA TRANSFERS

If you access our Site from outside India, your data may be transferred and processed in India or other jurisdictions. By using our Site, you consent to such transfers.

12. UPDATES TO THIS POLICY

We may modify this Privacy Policy periodically. The “Last Updated” date will reflect the latest revision. Continued use of our Site after updates means you accept those changes.

13. CONTACT US

For any privacy-related concerns, complaints, or data requests:

📧 Email: info@pydan.in
🏢 Address: Delhi, India
📞 Phone: +91 8700232319

We will respond to all queries within 7 working days.